Uliseo Privacy Policy

ULISEO LLC ("Uliseo," "we," "us," or "our") respects your privacy and is committed to protecting the personal information that we collect, use, and process.

This Privacy Policy explains how Uliseo collects, uses, stores, protects, and discloses information when you visit uliseo.io, communicate with us, book an appointment, use our products or services, interact with our AI-powered communications systems, or otherwise engage with Uliseo.

This Privacy Policy applies primarily to individuals located in the United States.

Information We Collect

Depending on how you interact with Uliseo, we may collect the following categories of information:

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• First and last name
• Business or company name
• Email address
• Mobile or telephone number
• Mailing or business address
• Appointment and scheduling information
• Information submitted through forms, surveys, chat, or other website interactions
• Communications and correspondence with Uliseo
• Information provided during telephone calls, SMS conversations, email conversations, or AI-assisted conversations
• Billing and transaction-related information
• Customer service requests and related information

Payment card information is processed by our payment processor, Stripe. Uliseo does not need to directly store full payment card numbers when payments are processed through Stripe.

Communications, Calls, and AI Interaction Data

When you communicate with Uliseo by phone, text message, chat, email, or through an AI-powered receptionist or communications system, we may process:

• Phone numbers and contact information
• Call dates, times, duration, and routing information
• SMS and messaging content
• Chat content
• Call recordings, where recording is enabled and permitted
• Call or conversation transcripts
• AI-generated conversation summaries
• Appointment details
• Customer requests, enquiries, and responses
• Information necessary to route, respond to, or follow up on communications

Calls may be recorded or transcribed where applicable for purposes such as providing the requested service, maintaining accurate records, appointment scheduling, customer service, quality assurance, troubleshooting, security, and improving our services.

Where notice or consent is legally required for recording or transcription, Uliseo will seek to provide the appropriate notice or obtain consent as required by applicable law.

Information Collected Automatically

When you use our website or digital services, we may automatically collect information such as:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Date and time of access
• Referral source
• Website interactions
• Cookie and tracking identifiers
• Session and usage information

This information may be collected through cookies and similar technologies, including tracking technologies provided through our website and CRM infrastructure.

How We Collect Information

Uliseo may collect information:

• Directly from you when you complete a form
• When you request information about our services
• When you provide your contact information
• When you book an appointment or demonstration
• When you create or maintain a customer relationship with us
• When you call, text, email, or chat with us
• When you interact with our AI receptionist or other automated communication systems
• Through our website and related tracking technologies
• Through integrations that you choose to use with our services
• From service providers acting on our behalf
• From our business customers when we process information as part of services provided on their behalf

Providing a telephone number does not by itself constitute consent to receive promotional text messages where separate consent is required.

How We Use Information

Uliseo may use personal information to:

• Provide, operate, maintain, and improve our services
• Respond to enquiries and requests
• Provide AI receptionist and customer communication services
• Manage customer and prospect relationships
• Schedule and manage appointments
• Send requested confirmations, reminders, and follow-up communications
• Provide customer service and technical support
• Process payments and maintain transaction records
• Route and manage telephone calls and messages
• Maintain communication and conversation histories
• Perform call tracking and understand communication activity
• Generate call or conversation transcripts and summaries where applicable
• Personalize and improve the customer experience
• Analyze website and service performance
• Protect our systems and detect fraud, abuse, or security incidents
• Maintain internal business and accounting records
• Comply with applicable legal or regulatory obligations
• Send marketing communications where legally permitted and where any required consent has been obtained

Uliseo does not sell lead information.

Uliseo does not share lead information with third parties or affiliates for their own marketing or promotional purposes.

SMS & Communications

Uliseo may communicate with users by SMS, telephone, email, chat, and other electronic communication methods.

SMS Opt-In

Where SMS consent is required, users opt in by voluntarily providing their mobile number and affirmatively agreeing to receive text messages from Uliseo through a clearly disclosed opt-in mechanism.

Depending on the context, this may occur through an Uliseo website form, contact form, appointment booking form, service enquiry form, or another clearly presented consent process.

Web-based SMS consent controls are intended to be optional and not pre-selected. Consent to receive text messages is not a condition of purchasing any goods or services from Uliseo.

Submitting a form or providing a telephone number without providing any separately required SMS consent does not authorize Uliseo to send promotional SMS messages.

Types of SMS Messages

Depending on your interaction with Uliseo and the consent you provide, messages may include:

• Responses to an enquiry you submitted
• Conversational replies
• Appointment confirmations
• Appointment reminders
• Scheduling and rescheduling messages
• Requested follow-up communications
• Customer care messages
• Account or service notifications
• Communications related to services you requested
• AI receptionist follow-ups
• Missed-call follow-up messages
• Marketing or promotional messages where you have separately consented to receive them

Message frequency may vary. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

SMS Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message from Uliseo.

After you opt out, you may receive a final confirmation message confirming that your opt-out request has been processed. You will no longer receive messages covered by that opt-out unless you subsequently provide valid consent again.

For assistance, reply HELP to a message or contact Uliseo at hello@uliseo.io or +1 307-318-3975.

Protection of SMS Consent

Customer SMS opt-in information and consent are treated as restricted information.

Uliseo does not sell, rent, transfer, or provide SMS consent to affiliates, third parties, other businesses, data brokers, lead purchasers, or advertising partners.

SMS opt-in information and consent are not shared for marketing or promotional purposes.

Any processing of SMS-related information by telecommunications carriers, messaging aggregators, platform providers, or other service providers necessary to transmit or operate the text messaging service is limited to providing and supporting those communications and does not authorize those providers to use the consent for their own marketing purposes.

Data Sharing Policy

Uliseo does not sell personal information or lead information to third parties.

Uliseo does not sell or rent customer contact information.

Uliseo does not provide lead information to third parties or affiliates for their own marketing or promotional purposes.

In limited circumstances, information other than protected SMS opt-in data may be processed by service providers and subcontractors that help Uliseo operate its business and provide its services. These may include providers involved in:

• CRM and automation infrastructure
• Website hosting and technology
• Communications
• Customer support
• Appointment scheduling
• Payment processing
• Security
• Analytics, where implemented
• Professional and administrative services

These providers are given access only as reasonably necessary to perform services on behalf of Uliseo or as otherwise permitted by law.

Uliseo may also disclose information where reasonably necessary to comply with applicable law, legal process, court orders, regulatory obligations, protect legal rights, prevent fraud or abuse, or protect the safety and security of Uliseo, its customers, or others.

For the avoidance of doubt, SMS opt-in data and consent are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. SMS consent does not transfer from Uliseo to another business or organization.

Where telecommunications aggregators or providers of text messaging services process SMS opt-in information as technically necessary to provide messaging services, such processing is solely for providing or supporting those messaging services and not for independent marketing or promotional purposes.

Cookies & Tracking Technologies

Uliseo uses or may use cookies and similar technologies to operate its website, remember preferences, understand website activity, maintain functionality, improve user experience, and measure the performance of its website and services.

Our current technology infrastructure may use tracking and session technologies associated with HighLevel.

Cookies may include:

• Essential cookies required for website functionality
• Functional cookies
• Session cookies
• Analytics or performance cookies where enabled
• Other technologies necessary to support forms, scheduling, communications, and website functionality

Uliseo may implement additional analytics services, such as Google Analytics, when appropriate. If such technologies are enabled, they may collect information about website interactions, device information, and usage patterns in accordance with applicable privacy requirements.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

Data Security Practices

Uliseo takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Access restrictions
• Account authentication and access controls
• Use of reputable technology and infrastructure providers
• Limiting access to information based on business need
• Monitoring and maintaining our systems and integrations
• Maintaining appropriate operational and security procedures

No method of electronic transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while Uliseo takes reasonable measures to protect information, we cannot guarantee absolute security.

Data Retention

Uliseo retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services
• Maintain customer and business records
• Manage customer relationships
• Maintain communication histories where appropriate
• Fulfill contractual obligations
• Resolve disputes
• Enforce agreements
• Meet legal, accounting, tax, security, and compliance requirements

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or business requirements.

We may retain records of SMS opt-outs and communication preferences as necessary to ensure that future communication preferences are respected.

When information is no longer reasonably required, Uliseo may delete, anonymize, or otherwise securely dispose of it, subject to applicable requirements.

Third-Party Services

Uliseo uses third-party technology providers to operate portions of its business and deliver its services.

HighLevel / GoHighLevel

HighLevel is Uliseo's primary CRM, automation, communications, and customer-management platform and acts as a technology platform and data processor/service provider in connection with the services it provides to Uliseo.

Depending on the services used, HighLevel may process and store information such as:

• Contact records
• Form submissions
• Conversations
• SMS and email communications
• Call information
• Call recordings and transcripts where enabled
• Appointment and scheduling information
• Customer relationship data
• Automation workflows
• Website and funnel interaction data

HighLevel also enables functionality used by Uliseo for communications, including SMS, email, telephone calls, AI-assisted communications, automation, and appointment scheduling.

Use of HighLevel does not authorize HighLevel or any other party to use Uliseo's SMS opt-in consent for independent marketing or promotional purposes.

Stripe

Uliseo uses Stripe for payment processing. When you make a payment, payment-related information may be provided directly to Stripe for transaction processing, fraud prevention, payment security, and related financial services.

Google Calendar

Uliseo may use Google Calendar integrations to facilitate appointment scheduling, availability management, reminders, and related calendar functionality.

Other Infrastructure Providers

Uliseo may use additional service providers where reasonably necessary for website hosting, communications delivery, security, analytics, customer support, or other operational functions.

Such use does not change Uliseo's policy regarding SMS consent: SMS opt-in data and consent will not be provided to third parties or affiliates for their own marketing or promotional purposes.

Information Processed on Behalf of Uliseo Customers

Uliseo provides technology and communications services that may allow business customers to communicate with their own prospects and customers.

When Uliseo processes personal information solely on behalf of a business customer and according to that customer's instructions, the business customer may be responsible for determining how and why that information is processed.

In those circumstances, the applicable business customer's privacy policy may also govern its collection and use of information.

Information or SMS consent collected for one business is not transferred to another Uliseo customer for that other customer's marketing or promotional purposes.

Your Rights & Choices

Depending on your location and applicable law, you may have rights relating to your personal information.

These rights may include the ability to request that Uliseo:

• Confirm whether we process personal information about you
• Provide access to certain personal information
• Correct inaccurate information
• Delete certain personal information
• Provide a copy of certain information
• Restrict or object to certain processing where applicable
• Honor applicable rights relating to targeted advertising, sale, or sharing
• Withdraw consent where processing is based on consent

Uliseo does not sell personal information or SMS consent.

To submit a privacy request, contact us at hello@uliseo.io.

We may need to verify your identity before completing certain requests. Rights may be subject to limitations or exceptions under applicable law.

Opt-Out Instructions

You may manage communications from Uliseo as follows:

• SMS: Reply STOP to any Uliseo SMS message to opt out of applicable text communications.
• SMS Help: Reply HELP for assistance.
• Email: Use the unsubscribe link included in applicable marketing emails or contact hello@uliseo.io.
• Telephone communications: You may ask Uliseo during a call or contact us directly to request that certain telephone communications stop.
• Cookies: You may manage cookies using your browser settings and any cookie controls made available on our website.

Opting out of marketing communications does not necessarily prevent Uliseo from sending communications that are necessary to provide a service you requested, respond to you, complete a transaction, maintain security, or comply with legal obligations.

Children's Information

Uliseo's website and services are not directed to children under the age of 13.

Uliseo does not knowingly collect personal information from children under 13 through its website or services.

If we become aware that personal information has been collected from a child under 13 in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.

If you believe a child has provided personal information to Uliseo, please contact us at hello@uliseo.io.

Changes to This Policy

Uliseo may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal and regulatory requirements.

When we update this Privacy Policy, we will revise the "Last Updated" date displayed below.

Material changes may also be communicated through our website or through other appropriate means when required.

We encourage you to review this Privacy Policy periodically.

Contact Information

For questions, requests, or concerns regarding this Privacy Policy or Uliseo's privacy practices, please contact: